Terms & Conditions

Terms and Conditions Premier Villas

Alicante-Villa

Terms and Conditions Premier Villas

Check-in: 14:00 pm            Check-out:  10:00 am

UPON CHECK-IN

Please inspect the vacation rental and phone in any damages or concerns that you may find. Please call 0034 680-203-663.

You can also email; [email protected] with any concerns you may have.  

TRAVEL INSURANCE

We strongly recommend that you buy travel insurance for your stay

NON-SMOKING

All Premier Villas Holiday Homes are non-smoking.  Smoking is permitted outside of the home only. We ask smokers to be careful and mindful of their surroundings.

PET-FRIENDLY HOMES

Premier Villas does not offer pet-friendly homes. Unless the owner has agreed there will be a charge if the owner allows pets

DAMAGE WAIVER

All reservations are subject to a Security Deposit fee. This security deposit covers any accidental or inadvertent damages in the rental home. Please be advised that intentional damage or gross negligence will result in additional costs. This security deposit  is charged within your reservation and is subject to local tax.

The Premier Villas rental property will be inspected after departure and any damages or additional cleaning required will be reported to us within 72 hours. We will then contact you to inform you of any additional charges that may arise as a result of the inspection of the vacation home. The security deposit will be charged for any additional charges that are due. 

EARLY CHECK-IN or LATE CHECK-OUT

Check-in time is no earlier than 14.00 hrs on your day of arrival. Should you request an earlier check-in time, it can be requested either during the booking process by adding the option of the Early Check-In Fee, or at the time of booking over the phone, and if the holiday home is available, early check-in can be confirmed for a fee of £25.00 plus tax.  Early check in is available from 14.00 hrs on day of arrival unless other arrangements have been approved.

Please note that you are required to vacate the vacation home no later than 10am. If you are still in the vacation home when the cleaners arrive shortly after 10am, you will be charged a late checkout fee, which is equivalent to an additional night’s rent. You will still be required to vacate the vacation home immediately so it can be prepared for the next guest. Late check-out can be requested either during the booking process by adding the option of the Late Check-Out Fee, or at the time of check-in, and if the vacation home is available, late check-out can be confirmed for a fee £30 for late checkout.  Late check out is 12 noon on departure day unless prior arrangements have been made.

EARLY DEPARTURE

Once you have checked in, should you need to leave the vacation rental home prior to your originally scheduled check out date and time, there will be no refund.

KEYS

One of our staff will meet you at the property with the keys. In the unlikely event that you lock yourself out, there will be a 30 Euro service fee during normal business hours. If you lock yourself out after normal business hours, there will be a 60 Euro service fee. The charge for a lost key is 75 Euro.

CLEANING/LINENS/TOWELS/WASHER/DRYER

Each vacation rental is professionally cleaned prior to your arrival and after your departure. If you would like additional cleaning during your stay, this can be arranged for an additional fee. Bath towels and bed linens are provided in the home. There is a washing machine in each holiday rental available for use during your stay. 

Bath towels are provided at a ratio of 2 per advertised occupancy.  Guests are advised to wash towels if they need them for additional use.  Extra towels will not be provided.  

SECURITY ALARM

If your vacation rental is equipped with a security system, it may be armed prior to your arrival and you will be given the code to disarm it in your check in details. Please use the security system each time you leave the home. If the alarm is accidentally triggered and the police are dispatched, you may  be charged a fine for false alarms imposed by the police. 

OPTIONAL EXTRAS

During the reservation process you can add one or more optional extras by clicking to add them to your booking. All optional extras are subject to local taxes.

AIR CONDITIONERS/ APPLIANCES

Please remember that you are staying in a privately-owned holiday home and unfortunately appliances can fail. Premier Villas Property Management will quickly work to repair any and all items as quickly as possible. In the event of an AC, appliance failure, we cannot refund any rental payments or move you to an alternative property unless the property is unliveable.

Central AC systems do not operate well when doors or windows are left open.  Please keep all doors and windows closed when operating AC.  If doors and windows are left open AC unit is prone to ice build up and will eventually shut down and will take many hours to defrost and run again.  No refunds will be issued for AC failure.

BALANCE PAYMENTS

Full payments are due 56 days prior to arrival date, or if booked within 56 days the full amount is due. No refunds for cancellations. Once the booking is confirmed, the initial deposit of 25% is non-refundable.

LIABILITY

This holiday rental is privately owned and the management company and/or owner reserve the right to refuse services to anyone breaking the stated Terms and Conditions. The homeowner and/or Premier Villas Property Management will not be held liable for any accidents or injury to guests while staying in the vacation rental. Nor will the homeowner and/or Premier Villas Property Management be held liable for the loss of money, jewellery, valuables or other possessions of any kind. Premier Villas Property Management or the owner shall not be liable in respect of loss or changes caused by forced majeure e.g. Strikes, Fire, Flood, Closure of Airports, Weather Conditions, War, Riots, Terrorist Activity or any other event beyond our control.

MAXIMUM GUESTS PER HOME

The number of guests allowed in a vacation rental home is determined by the owner and must be adhered to or you will be asked to vacate the vacation rental.

USE
It is agreed that the Premises shall be used only for residential purposes.
No parties allowed.
No subletting of home allowed.
No animals unless approved at the time of reservation.
Tenant in the possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the Premises or occupancy thereof.
Tenant further agrees that no use shall be made of the Premises, or acts done which will increase the existing rate of insurance upon the Premises or will cause a cancellation of any insurance policy covering the Premises.
Smoking is not permitted in any residence. A £200 fee may be charged if smoking in the property is detected.

By signing below you are stating that you have read and agree to the terms & conditions as well as the cost of the vacation rental, including any extras as chosen within the reservation or booked after the initial reservation confirmation, and/or any additional charges that arise as a result of damage or gross negligence as stated above. You also agree to pay any and all outstanding charges on your reservation. Payments will be charged in Euro.

There may be follow-up communication from Premier Villas Property Management.

Thank You For Reading Our Terms and Conditions Premier Villas